Woods of Perth

Woods of Perth is a well established quality printing company. To maintain a strong position in the very competitive print market Woods review systems and procedures on a continuous basis and have a track record of being prepared to innovate to respond to change. In March 2008, a business process review evaluating existing work practices, communication procedures, physical layout and training, resulted in the decision to train individual members of staff as technical coaches in the workplace in two areas of activity:

• The design of standard operating procedures for staff.
• The skills of coaching to those standard operating procedures.

The Solution

Dundee College was asked to transfer knowledge to Woods supervisory staff about management techniques and learning development to improve business processes and upskill operational staff. This included:

• Developing the skills of the technical coaches in instructional techniques and effective communication so that best practice could be adopted consistently across the company.
• Identifying the challenges faced by the supervisors in their roles and in knowledge transfer.
• Identifying and producing standard tailored operating procedures using the national occupational standards for bindery and pre-press as a framework for those procedures.
• Delivering coaching skills to managers and supervisors to ensure the techniques were embedded within the company.

What our customer says:

Alan Arnot, Production Manager Woods of Perth Ltd said, “The impact of having standards in place means that staff are aware of what is expected of them, supervisors have a benchmark against which performance can be reviewed and the supervisors have the skills to enable that review to take place effectively.”

Visit Woods of Perth website